East Bay BMW is looking to hire a Product & Inventory Specialist to explain and demonstrate vehicle features and technology to customers, enhancing the initial sales process and customer experience.
Requirements
- Advanced technology skills
- Basic Computer skills to utilize timekeeping system
- Ability to learn web based applications for customer management
Responsibilities
- Educates customer on current product line options and basic product specifications
- Demonstrate vehicle features and technology features to customer
- Educate customer on optional equipment available for purchase
- Answers questions about the vehicle, technology, and features
- Conducts test drives
- Conduct training classes for current customers on technology
- Ability to learn web based applications for customer management
Other
- Greets customer and determines make, type, and quality of vehicle desired
- Provide product information (brochures) for customers when requested
- Conducts facility tours (service, parts)
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of the duties.
- Previous sales and/or customer service experience desired.
- GED
- High School Diploma
- Associate Degree
- Bachelor Degree
- Master Degree
- Doctorate Degree
- Accounting
- Automotive
- Business
- Human Resources
- Information Technology
- up to 3 years
- 3-5 years
- 5+ years
- Valid Driver’s License
- Automobile Salesperson License
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
- Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
- Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
- Servant Leadership
- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
- Teamwork through Trust & Respect
- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
- Integrity
- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
- Commitment to Customer Enthusiasm
- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
- Passion for Winning
- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
- Accountability at All Levels
- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
- Commitment to Continuous Improvement
- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
