The company is looking to solve the business problem of acquiring new customers and partners by providing expert technical support to their sales team. This involves bridging the gap between the company's technical capabilities and the scientific and operational requirements of potential clients in the pharmaceutical and biotechnology industries, particularly in CMC.
Requirements
- Understanding and articulating complex technical concepts related to software and scientific workflows.
- Strong understanding of scientific principles and processes within the pharmaceutical and biotechnology industries.
- Solid understanding of CMC processes, regulatory requirements, and everyday challenges.
- Ability to deliver engaging and persuasive product demonstrations.
- Analytical and problem-solving skills to address customer technical challenges.
- Experience with common CMC scientific workflow tools such as LIMS, ELN, MES, and RIM systems.
- Experience in a digital strategy, technology, or software company.
Responsibilities
- Serve as the primary technical point of contact for the sales team, providing expert guidance and support throughout the sales process.
- Conduct engaging and informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas.
- Effectively address technical questions and concerns from prospects, clearly articulating the capabilities and benefits of our platform.
- Develop detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our technical strengths and differentiation.
- Collaborate with Account Executives to understand prospect requirements and design optimal solution architectures that align with their scientific workflows.
- Maintain a deep understanding of our platform's features, functionality, and technical architecture.
- Develop and maintain expertise in the scientific workflows within pharmaceutical and biotechnology manufacturing, particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM).
Other
- 3+ years of professional experience in the pharmaceutical or biotechnology industry.
- Excellent written and verbal communication skills, with the ability to explain technical information to technical and non-technical audiences.
- Strong attention to detail, particularly when responding to RFPs and designing solutions.
- Ability to work effectively with sales teams and other internal stakeholders.
- Travel to customer sites as needed for meetings, demonstrations, and technical workshops (Up to 30% of time).
