The automotive dealership needs to increase sales and customer satisfaction by having knowledgeable and customer-focused product specialists who can guide clients through the sales process and become vehicle experts.
Requirements
- Become an expert on all Mitsubishi model features and customer benefits and how they compare to the features and benefits of key competitors’ models.
- Continuously develop product and sales acumen to become the vehicle expert.
- Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
- Customize vehicle delivery while ensuring that the client understands the vehicle's operational feature.
- Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM).
- Maintain strong knowledge base of all new vehicle makes and model.
- Ready to waste no time on learning new product in’s and out’s, eager to improve
Responsibilities
- Become an expert on all Mitsubishi model features and customer benefits and how they compare to the features and benefits of key competitors’ models.
- Continuously develop product and sales acumen to become the vehicle expert.
- Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
- Customize vehicle delivery while ensuring that the client understands the vehicle's operational feature.
- Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM).
- Maintain strong knowledge base of all new vehicle makes and model.
Other
- Greet and guide clients as they appear on the lot to proceed into the sales process.
- Engage in conversation with clients to fully understand their needs and manage expectations.
- Assist clients in identifying the right vehicle to fulfills their wants and needs.
- Initiate and cultivate enriching and long-lasting relationships with customers.
- Bring your ‘A game’ along with a positive attitude to work with you every single day.
- Ability to maintain hardworking, high-energy personality throughout the workday
- Positive can-do mentality, eager to improve
- Excellent verbal and written communication skills
- Ability to thrive in a collaborative team setting
- Effective listening and communication skills
- Attention to detail in follow-through and closing skills
- Professional, well-groomed personal appearance
- Clean driving record and valid driver’s license
- Available to work flexible hours and weekends
