Greenheck Group is seeking a Product Specialist to provide technical support for product selection and application, generate quotes for special designs, and resolve field problems, contributing to the company's role as a leader in commercial HVAC systems.
Requirements
- Basic knowledge of codes and standards for applicable products.
Responsibilities
- Provide assistance to product support team on basic technical support via phone and email for both internal and external sales members in the areas of product selection and application.
- Generate quotes for special design requests (SDRs).
- Gather information and provide resolution to field problems.
- Basic knowledge of codes and standards for applicable products.
- Provide input on product roadmap, including new products and product enhancements.
- Assist in developing material for on-site customer interactions, such as tours and rep training.
- Review and provide input for improvement on technical product documentation.
Other
- 4-6 years of relevant work experience required.
- 2 Year / Associate Degree or equivalent years of job experience required.
- May assist with onsite support.
- Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone.
- Sedentary work.
