Mercedes Benz of Greenwich, a Penske Automotive Group dealership, is looking to deliver extraordinary customer experiences by hiring knowledgeable and friendly Product Specialists.
Requirements
- Comprehensive knowledge of available products and services
- MS Office Suite
- CRM and lead management tools
Responsibilities
- professionally and courteously help customers with their vehicle technology questions by email, by phone and in person
- ensure owners get the most out of their vehicles
- Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services
- Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy
- Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files
Other
- Genuine interest in providing an exceptional customer experience
- Friendliness, enthusiasm, reliability, with a positive 'team-player' attitude
- Excellent communication, interpersonal and organizational skills
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment
- Valid driver's license and good driving record for some positions
