PriceLabs is looking to solve customer support issues and provide excellent service to its customers in the B2B SaaS space, specifically in the short-term rental and hospitality industry
Requirements
- Experience with Databases (including SQL queries)
- Microsoft Excel
- PowerPoint
- Experience working with Zohodesk or other support/service software
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Previous experience at a start-up or in a customer support role
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Answering questions over email, phone calls, & live video calls
- Finding ways to go above & beyond to help customers
- Ensure proper recording and closure of all issues
- Provide prompt and accurate feedback to customers
Other
- Primary fluency in verbal and written communication skills in Polish is essential
- Empathy and patience
- Curiosity and a problem-solving mindset
- Work permit in Spain, Portugal, or Italy
- Residence in Spain, Portugal, or Italy
