Jigsaw aims to transform the way professional services and financial institutions work by helping them organize, visualize, and use their data. The company serves consultancies, financial institutions, and law firms, and seeks to simplify and streamline their processes through its platform.
Requirements
- An interest in tech is crucial for this role! In your first 90 days, you’ll become comfortable with: Azure, SQL, Web Dev Tools, Terminal & CMD.
- No prior mastery required, but a willingness to learn is essential.
- Technical Aptitude: You don’t need to be a coder, but you love to tinker with tech and keep up to date on new technical trends.
Responsibilities
- Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real-world problems which address user frustrations.
- Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches.
- Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves.
- Contributing to Jigsaw’s reputation as a world-class support team – Your support will contribute directly to customer satisfaction and retention.
- Providing Product and Engineering teams with valuable customer feedback to help resolve issues and prioritize improvements.
- Ensuring customers understand new features, best practices, and how to get the most value from the platform.
- Contributing to the development of new features based on customer needs and helping shape the platform’s evolution.
Other
- Phenomenal Communicator: You’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.
- Advanced Problem-Solver: You thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.
- Organised & Methodical: You keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously.
- Relentless Service Mindset: You love helping people, anticipating needs and delivering world-class experiences to every user—client or colleague.
- Hunger for Growth: You want to build a scale-up from the inside and welcome challenges. You want to grow your skillset in new ways to.
