SPINS is looking for a Product Success Manager to help their customers unlock the full value of SPINS Shopper Journey solutions through strategic guidance and direct enablement, enabling clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs.
Requirements
- Understanding of digital media landscape, including retail media, e-commerce, paid social, and agentic AI.
- Experience delivering structured customer training programs for technical and/or business audiences.
- Proven track record of guiding customers toward measurable value with complex products or solutions.
- Experience advising on enablement frameworks rather than solely developing content.
- Familiarity with customer adoption analytics and success metrics.
- Background in adult learning methodologies and instructional design.
Responsibilities
- Define the customer value journey for our solutions alongside Product and Product Marketing, identifying critical adoption milestones and success metrics for the business & customer.
- Serve as a strategic advisor to customers and internal teams, recommending the right resources, approaches, and tools for each stage of the journey.
- Function as a bridge between Customer Success and Product teams to drive overall success and value of products.
- Partner with GTM pod members to embed value delivery into sales plays, success motions, and marketing campaigns.
- Design and deliver customer training programs (live, virtual, and on-demand) to accelerate onboarding and deepen adoption.
- Facilitate customer workshops and hands-on sessions to help customers apply product features to their specific workflows.
- Continuously assess training effectiveness and iterate based on feedback and performance metrics.
Other
- 3–5 years in Customer Success, Training, Solutions Consulting, Agency, or similar SaaS role.
- Strong facilitation skills, with the ability to engage groups in both virtual and in-person settings.
- Exceptional communication skills, with a knack for translating technical concepts into practical business impact.
- Applicants must be authorized to work for any US employer.
- We are unable to sponsor or take over sponsorship of an employment Visa at this time.
