Drive successful customer onboarding and implementation for Teamworks Personnel category, including the Influencer platform, to empower student-athletes to maximize their Name, Image, and Likeness opportunities
Requirements
- Background in account management, customer success, or SaaS implementation with demonstrated ability to drive product adoption
- Experience designing and delivering customer education programs or training sessions, particularly in technology-enabled environments
- Hands-on experience with Teamworks Influencer platform or similar NIL management tools
- Deep understanding of NCAA compliance requirements and how they intersect with NIL activities
- Track record of building relationships across diverse stakeholder groups in collegiate athletics
Responsibilities
- Own the customer onboarding and training process, ensuring seamless product adoption from day one
- Master product functionality across Influencer and related NIL tools, executing comprehensive training plans that transform customers into product experts
- Organize and track implementation milestones, providing transparent progress updates for both internal stakeholders and customers
- Monitor customer engagement metrics and satisfaction indicators to validate implementation success and identify optimization opportunities
- Collaborate with Product and Engineering teams to identify and prioritize feature enhancements that drive customer value and adoption
Other
- Extensive experience working in collegiate athletics with a deep understanding of athletics department operations and student-athlete support systems
- Proven track record implementing strategies to support student-athletes in maximizing their NIL opportunities, including knowledge of compliance requirements and brand partnership frameworks
- Strong foundation in the collegiate NIL landscape, including familiarity with collective structures, multimedia rights management, and brand partnership ecosystems
- Champion Mindset - Traits for Success: Takes initiative and creates momentum without waiting for direction, Thrives under pressure and stays focused on results
- Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism
