Cedar is improving the healthcare financial experience by developing technology to enhance patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.
Requirements
- Working experience with analytics tools like Snowflake and Looker; ability to write and execute SQL queries
- Basic understanding of product development in the technology space
- Knowledge of or experience in the healthcare space and/or medical billing
- Familiarity with case management systems like Salesforce
Responsibilities
- Work independently to manage and triage incoming client requests and concerns.
- Ensure timely follow-up of client requests and concerns and effectively prioritize, triage, and escalate issues that require additional resources.
- Manage product issues to completion by working cross-functionally with Product Management, Engineering, Client Management, and other key stakeholders.
- Partner with team leaders and Product Managers to surface valuable insights and feedback, prioritize product issues effectively, and support efforts to monitor the health of our products.
- Become a true Cedar product expert
- Ideate and support impactful team improvement and development projects.
- Develop or enhance team processes to scale.
Other
- 2+ years experience in a customer/client-facing role, preferably in a B2B space
- Ability to work in Pacific Time Zone working hours
- Ability to communicate thoughtfully and tactfully with a variety of client stakeholders
- Excellent written and verbal communication skills
- Solutions-oriented problem-solving and critical thinking abilities; strong desire to solve issues at their root cause
