Bullhorn's core purpose is to create an incredible customer experience by delivering high quality products and services to its customers, and this role aims to solve technical challenges faced by customers and provide first-call resolution.
Requirements
- Confidently articulate software-related and technical concepts
- 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment
- 1+ year of experience in delivering software support
- 1+ year of recent hands-on experience with relational databases (SQL Server)
Responsibilities
- Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
- Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business
- Using software product knowledge to help fix important issues quickly while also helping prevent recurring issues in the future
- Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise
- If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths
- Communicating with customers proactively to update them on progress and do things when you say you’re going to do it
- Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system
Other
- Love interacting with people and have a proven track record of delivering incredible customer experiences through client/customer facing interaction
- Demonstrate deep caring and critical thinking around problem resolution
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
