Sweetwater is seeking to hire a Tech Support Coordinator to add to its growing Tech Support team to handle material handling and administrative tasks related to customer shipments and inventory.
Requirements
- Basic Mac computer skills
- An understanding of Pro Audio gear
Responsibilities
- Working with Tech Support agents to facilitate outbound customized shipments to customers; shipments where products are opened and specified components, accessories or parts are pulled from product, and packed to ship to customers
- Various administrative tasks, including oversight of multiple email inboxes, database management, and case management
- Resolving customer software registration/installation issues via phone and email
- Processing store stock into inventory for resale
Other
- Ability to lift items up to 75 lbs. continuously, as well as repeated product movement and product un-packing and packing
- Ability to multi task
- Strong organizational skills
- Strong communication skills
- relocation to our state-of-the-art campus in Fort Wayne, IN is required
