Performance Drone Works (PDW) needs a Product Support Engineer to provide technical support and guidance to their customer support department and customers, ensuring product issues are resolved and feedback is incorporated into product development.
Requirements
- Experience in design and/or integration of aircraft systems (Unmanned preferred)
- Quadcopter build and flight experience including QGC, PX4 or similar.
- Experience with Jira, Confluence and scripting languages such as Python
Responsibilities
- Provide first line engineering support for PDW product customer issues.
- Serve as a point of contact and liaise between Engineering and the customer, business development and field support for technical inquiries and issues related to PDW products.
- Document, organize and track product level defects and issues from inception to resolution.
- Identify, monitor, document, and report product issues, failures and failure trends in PDW products.
- Maintain and grow your understanding of C100 products and provide internal training on new capabilities.
- Create and maintain detailed documentation, including troubleshooting guides, FAQs, and knowledge base articles.
- Collaborate with engineering and product teams to provide feedback on product performance, reliability, and usability based on customer feedback and support cases.
Other
- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Software Engineering or related field AND a minimum of 3 year relevant experience OR an equivalent combination of education and experience
- Excellent written and oral communications skills, with the ability to convey technical information clearly and concisely.
- Ability to learn quickly in a fast paced environment.
- Must be U.S. Citizens, U.S. Permanent Residents (Green Card holders) or individuals granted asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3).
- This is a fast-paced work environment and requires cross departmental collaboration with independent and team-based responsibilities.
