At Johnson & Johnson, the business problem is to deliver healthcare solutions today to prevent, treat, and cure complex diseases, and to innovate across the full spectrum of healthcare solutions to profoundly impact health for humanity.
Requirements
- Experience with Electronic Documentation systems. Agile preferred.
- Must possess a basic understanding of GMP/ISO.
- Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications.
- SAP and Salesforce experience preferred.
- Project management certification or equivalent experience a plus.
- Medical Device industry experience preferred.
- Minimum of 2 years’ experience in Engineering Role or equivalent experience supporting a service organization preferred.
Responsibilities
- Develop and implement service strategies and plans for new products and upgrades, including, but not limited to, new product technical training, service documentation, collateral, training content, manuals and spare parts.
- Play an active role in the product development process by providing recommendations on design for serviceability, service tooling requirements, and field service training.
- As a product a support expert, serve as the Tier 2 escalation resource for complex technical related issues in the field. Occasionally provide on-site support to field service engineers (FSE’s) to resolve unusually complex or urgent product failures and validate service tools.
- Create training materials and provide training in a variety of settings and formats including lab, classroom, and field environments, webinars, and e-Learning.
- Proactively update service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.
- Act as a consultant to the Engineering design group to ensure that service objectives are met.
- Develop service knowledge content for new and existing products as well as product upgrades.
Other
- Bachelor’s degree in Electronic Engineering or a combination of equivalent education and training.
- 5+ years’ experience in Field Service, Technical Support, or Manufacturing
- Excellent written and verbal communication and presentation skills.
- Must be highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize projects and tasks.
- Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects.
