Teledyne Controls is seeking a Product Support Engineer to provide comprehensive technical support to customers and internal stakeholders for their suite of products, ensuring optimal product performance and customer satisfaction, and to act as the internal customer voice during engineering design reviews.
Requirements
- Demonstrate a solid understanding of electronic systems and avionics principles.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using CRM helpdesk tools to manage and resolve technical cases.
- Familiarity with programming languages such as Microsoft SQL, Java, JavaScript, C-Sharp, C++, or Python is highly desirable.
- Background in Avionics, Aviation, or Aerospace specifications, processes, and materials.
- Experience with cloud-based CRM platforms (Salesforce, Oracle, SAP, Microsoft CRM).
- Ability to interpret electronic schematics, bills of materials, and engineering drawings.
Responsibilities
- Plan and execute on-site equipment installations, ensuring compliance with testing protocols and operational readiness.
- Train customers on equipment usage and maintenance procedures, fostering confidence and self-sufficiency.
- Deliver engaging technical presentations that showcase deep product knowledge.
- Provide advanced troubleshooting and technical assistance to engineers, technicians, and customers.
- Lead resolution efforts for complex technical challenges with a proactive and collaborative approach.
- Develop and maintain technical documentation, including Service Bulletins, User Guides, and Component Maintenance Manuals (CMMs).
- Support the Repair Facility by offering guidance on returned products and repair processes.
Other
- Respond promptly to customer inquiries via phone and email during standard business hours.
- Travel domestically (15–20%) and internationally (10–15%) for installations, training, and industry events.
- Remain available outside normal hours for urgent customer needs, AOG calls, or critical deadlines.
- Bachelor’s degree in Science, Technology, Engineering, Math, or Aeronautical discipline.
- 1–3 years of relevant experience or equivalent combination of education and training.
