HistoSonics is looking for a Product Support Engineer to ensure successful product launches and provide ongoing support to customers and clinical partners for their non-invasive sonic beam therapy platform.
Requirements
- Experience in complex systems design, engineering, and product support preferred.
- Experience support product and procedures in the field both in a commercial environment and a clinical environment preferred.
- quality management systems experience.
Responsibilities
- Work with cross-functional teams (Operations, R&D, Education, Sales, and Clinical Affairs) to support commercial, clinical, and pre-clinical equipment and procedures in the field.
- Lead the engineering team in commercial and customer-facing activities. This may include evaluating product in the field and developing a plan to resolve any issues experienced by the customer.
- Work with key stakeholders (cross-functional leadership) to determine appropriate priority of work related to commercialized product and product support.
- Ensure that design documentation is in accordance with HistoSonics’ design control system (or external partner’s systems) and that all project deliverables are met.
- Assist in developing plans with the commercial teams to engage customers with Histosonics’ technology.
- Work with cross-functional team to support conferences, tradeshows, meetings, and demos.
- Provide field support during first commercial and clinical cases to understand how to troubleshoot the device. Use this knowledge to develop troubleshooting guides to provide further support to the customer.
Other
- 0-2 years of relevant experience; ideally in a hospital or a med device company.
- Strong communicator with professionalism and adaptability; able to engage multiple participants while keeping demos organized and on track.
- Excellent communication skills
- Willing to travel up to 75% domestically, including approximately two weekends per month.
- Bachelor’s degree in engineering or life sciences required.
