Agilent Technologies is looking to solve the problem of providing post-sales support for the Biotek product line, while also shaping strategies for new product launches and ensuring customer satisfaction and product reliability.
Requirements
- Strong knowledge of instrument components and software systems desired
- 2+ years of experience working with cell analysis technologies in product engineering, technical support, or bench research
- Bachelor’s degree in Engineering, Life Sciences, or related field
- Excellent problem-solving skills
- Knowledge of cell analysis technologies
- Experience with technical support or product engineering
- Software systems knowledge
Responsibilities
- Provide advanced technical assistance to resolve product escalations, ensuring customer satisfaction and product reliability.
- Develop and implement support plans, repair levels, and production support strategies for new products.
- Use in-depth scientific and product knowledge to troubleshoot complex issues and guide internal teams.
- Collaborate directly with customers or support Field Service Engineers, Remote Engineers, and call center personnel.
- Offer technical product and measurement consulting for presales opportunities.
- Create and deliver technical training content for Agilent technical support teams and Certified Instructor (CI) teams.
- Prepare user documentation for products and processes.
Other
- Bachelor’s degree in Engineering, Life Sciences, or related field
- 2+ years of experience working with cell analysis technologies
- Excellent communication skills
- Occasional travel required
- Full-time weekly schedule with option to work remotely
