Engage with Autodesk customers from the water industry by providing solutions, direction, and general troubleshooting for users of InfoWorks ICM, XPSWMM, and InfoDrainage.
Requirements
- Proficiency or familiarity using InfoWorks ICM or XPSWMM.
- Familiarity with competitor software (HEC-RAS, PCSWMM, SewerGEMS, etc.) is also encouraged.
- Civil 3D experience a plus
Responsibilities
- Engage with Autodesk customers from the water industry by providing solutions, direction, and general troubleshooting for users of InfoWorks ICM, XPSWMM, and InfoDrainage.
- Respond to support requests through multiple channels following documented processes
- Document support interactions in a company-wide case management system
- Document problems and solutions in clear and concise articles for our knowledge domain
- Escalate unresolved issues to senior staff
- Investigate and verify product defects, then escalate and coordinate with the product team to find solutions
- Manage personal backlog of support requests
Other
- Bachelor's in Civil Engineering or related.
- 3 years of water industry experience.
- Experience in a customer-facing role with strong communication and troubleshooting skills
- You are people-minded and influential.
- You can act quickly based on sound logic and consideration of consequences
