AGCO aims to solve the world's pressing challenges of feeding a growing population and slowing climate change by ensuring maximum equipment uptime through advanced service technologies and expert support for farmers and dealers.
Requirements
- Strong knowledge of Agricultural Business & product, including mechanical and electrical systems.
- Familiarity with service and parts management practices, along with the farm machinery dealer network.
- Solid understanding of mechanized agriculture and land preparation techniques.
- High proficiency in PC usage, including Microsoft Office and other relevant digital tools.
Responsibilities
- To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees.
- Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel.
- Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
- Field Setup and Optimization: Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start.
- Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.
- AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools.
- Issue Escalation and Feedback: Utilize Early waring field report to report issues directly to Product Support at the factory and collaborate on effective solutions.
Other
- Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.
- Workplace Type: Hybrid/Remote
- Work with your wonderful AGCO colleagues in hybrid model from Hesston Kansas
- We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
