The Product Support Training team needs a consultant to manage and maintain training inventory, schedules, and curriculum, and to determine training needs within specialized positions.
Requirements
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Responsibilities
- Collaborate with Training Manager, Caterpillar, and Product Support Leadership teams to develop/Maintain/Assign Individual Learning Plans for all Product Support Employees in DPC and Success Track.
- Collaborate with Training Manager to determine and implement yearly training strategies for the Product Support Training team.
- Manage Training Department assets and inventory.
- Determine and schedule all monthly instructor assignments on the training calendar.
- Develop/Manage/Distribute various Training Reports, training calendars and individual learning plans to Product Support Leadership teams.
- Manage Sales required curriculum and ensure Sales personnel and supervisors are in compliance by providing plan maintenance and collaborating with Caterpillar learning consultants and internal Sales leadership team.
- Collaborate with training department administrative staff and instructors to implement efficient processes for pre/post class delivery, required records management and reporting for TCDP-A compliance.
Other
- Associates Degree from 2 year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience.
- Provide coaching/direction to all Product Support employees and supervisors on their learning plans and career pathing goals.
- Serve as the point of contact for all internal and external customer training inquiries/needs.
- Must have valid driver's license and ability to meet and maintain company driving requirements if required to drive a company vehicle.
- Required travel up to 10%.
