To ensure adherence and overall accuracy of regulatory requirements to newly created and existing items within Medline, involving judgment calls, discretion, and problem-solving skills that stem from internally identified discrepancies, and making decisions that have material financial implications.
Requirements
- Intermediate skill level in Microsoft Excel (i.e. VLOOKUP, Pivot Tables, IF Statements, SUM function and sort/filter).
- Intermediate skill level in Microsoft Outlook (i.e. creating folders, categories, utilizing calendar, and coordinating meetings).
- Advanced skill level in Microsoft Excel (i.e. macros and advanced formulas).
- Exposure/experience with SAP and/or Zendesk
- At least 1 year of experience with pharmaceutical drug distribution documentation and tracking.
- At least 1 year of experience with data management.
Responsibilities
- Analyze manufacturer websites and other medical databases to research regulatory requirements for newly created items to ensure Medline databases are accurate and complete.
- Respond to inquiries surrounding regulatory requirements and/or discrepancies via established mailboxes, requiring the assessment of several variables while administering discretion on what can and cannot be communicated.
- Review portfolio analytics to submit process improvement recommendations to management for business impact.
- Submit assigned files and/or projects to management and/or internal team(s) within provided timelines.
- Assist with monthly and quarterly team audit projects, necessitating high levels of accuracy to prevent federal audits and/or financial losses.
Other
- Bachelor’s degree or equivalent professional experience in a related field
- At least one year of customer service and product research experience with an ability to manage workloads that allow for product-specific analytics to occur for departmental process improvement(s).
- Advanced time management skills to ensure daily work, discrepancies and/or projects are accomplished within given SLA’s.
- Experience building and maintaining relationships within and between teams/vendors.
- Establish and maintain a close working relationship with the following groups: Divisional personnel, Corporate Quality, Sales Representatives, and Warehouse Operations.
