John Deere is looking to solve the problem of ensuring customer uptime and satisfaction for their Global Unmanned Spray System (GUSS) by providing direct technical support to customers and dealer channel partners.
Requirements
- Strong analytical and problem-solving skills.
- Advanced troubleshooting abilities using all available resources.
- Knowledge of precision farming products, competitors, and marketplace.
- Experience working on multiple projects with strong follow-through skills.
- Experience with dealer/distributor and company service and problem resolution systems and procedures.
- Proficiency in Spanish language in addition to English.
- Experience in decision making and driving change.
Responsibilities
- Perform problem resolution for GUSS machines and associated technologies.
- Apply knowledge of electrical, electronic, hydraulic, and mechanical theories to maintain equipment.
- Troubleshoot hardware and software issues to ensure optimal system performance.
- Install and configure GUSS systems at customer and dealer locations.
- Train end-users on the operation and maintenance of GUSS autonomous sprayers
- Travel to the field to provide problem resolution.
- Deliver training to field staff, sales branches, and dealer channels.
Other
- Ability to work in a cross-functional team environment.
- Experience managing customer relationships and driving product improvement initiatives.
- Ability to travel up to 50%.
- Ability to support customers in peak seasons with flexible hours and shifts, including nights, weekends and holidays, as needed.
- Valid driver’s license with the ability to travel as needed.
