Allegion is looking to solve the problem of providing effective product support to their customers by employing a solutions approach to resolving and/or answering inquiries through troubleshooting and product knowledge.
Requirements
- Possess basic knowledge of mechanical and electronic products, including the use of volt meters and related measuring devices
- Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications
- Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products
- Populate the CRM and Knowledge database with solutions to product problems
- Generate, update, and/or create service request tickets for all communications
- Develop a basic level understanding of primarily mechanical along with some electrical Allegion products within assigned product portfolio
- Ability to identify recurring customer issues
Responsibilities
- Develop a basic level understanding of primarily mechanical along with some electrical Allegion products within assigned product portfolio
- Provide positive customer experiences by troubleshooting technical problems.
- Perform primary root-cause analysis of products returned from customers
- Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products
- Populate the CRM and Knowledge database with solutions to product problems
- Generate, update, and/or create service request tickets for all communications
- Provide support to cross-functional teams within the organization as required
Other
- Candidate will be required to travel to the Colorado Springs Facility every couple months for team activities
- Qualified candidates must be legally authorized to be employed in the United States.
- The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
- 3+ years of related industry and/or customer service experience
- HS Diploma or GED required
