The world of finance moves fast and FIS needs to deliver innovation that advances the way the world pays, banks and invests by providing in-depth product support to clients.
Requirements
- Knowledge of FIS products a plus
- Prior banking experience preferred
- Strong analytical skills
- Organizational skills
- Time management skills
Responsibilities
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
Other
- Bachelor of Computer Science
- 0% travel required
- Excellent communication skills
- Strong problem-solving skills
- Ability to work independently
