FIS aims to ensure the quality and utilization of its software products satisfy client needs by providing expert support for its Auto Finance solution, which manages leasing and financing processes for clients.
Requirements
- Sound analytical and problem-solving skills
- Experience and knowledge of Microsoft applications
Responsibilities
- Act as the primary point of contact for your assigned client for diagnosis and resolution of incidents.
- Engage directly with clients to resolve incidents
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements
- Increase your clients’ efficient use of the software by suggesting optimal business practices
- Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find
- Responsibility for ongoing learning of the Auto Finance application and business processes of key clients.
Other
- Periodically fulfill on-call responsibilities to provide 24x7 support capabilities for major incidents.
- Handle pressure-filled situations for the client, understanding any financial impact on a client and managing client needs and timelines against all other priorities
- Good oral and written communication skills
- A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision
- Experience in Accounting or Leasing would be highly beneficial
