WPI is looking to solve the problem of providing professional sales support to its customers by hiring a Product Support Sales Representative who can promote WPI's products, services, and support programs.
Requirements
- Working knowledge of the Product Support Sales Representative position and how it relates to the overall business and its objectives
- Knowledge of WPI's products, services, and support programs
- Ability to use CRM Series
- Ability to quote customers’ parts and service jobs
- Ability to inspect & evaluate customer’s equipment
- Knowledge of Manufacturer's warranty, policy adjustments, parts prices, etc.
- Ability to develop customer profiles for assigned customers
Responsibilities
- Prepare and follow as closely as possible a weekly itinerary
- Prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies
- Act as a go-between for the customer and WPI's parts and service departments
- Make customer contact on a regular basis to ensure customers are aware of the PSSR role
- Provide product leads and communications with a unit sales representative
- Quote customers’ parts and service jobs as required coordinating with parts and service
- Inspect & evaluate customer’s equipment, as required, for customer satisfaction
Other
- Must have a High School Diploma or equivalent, a bachelor’s degree in applied discipline is preferred
- Must have a minimum of 4 years of previous experience
- Must have a current driver’s license and acceptable driving record per WPI insurance carrier standards
- Must be able to lift 50 pounds
- Must be able to travel and stay overnight
