Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to aggressively pursue product support business opportunities both with existing and new customers to enable Dobbs Equipment to achieve monthly product support revenue & profitability objectives.
Requirements
- PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Quick learner with the ability to think out of the box.
Responsibilities
- Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
- Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
- Selling shop and field labor jobs to Deere and All Makes customers
- Preventative Maintenance Agreements
- Undercarriage and Ground Engaging Tools
- Strategic parts promotions set forth in the Dobbs Equipment Calendar
- Develop the Dobbs Customer Portal by educating and training customers.
Other
- Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
- Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
- Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment’s policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
- Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
- Maintain strong expense controls while performing required job functions.
- Valid Drivers License
- Customer Service experience
- Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
- Valid Driver’s License and maintain a clean driving record.
- Ability to communicate effectively with teammates and customers
- Strong problem-solving skills.
- Must be able to self-manage/self-motivate.
- Extensive driving required; overnight travel required
- Bilingual a plus.
