Birkey's is looking for a Product Support Sales Representative (PSSR) to build and maintain strong customer relationships, promote and sell parts and services, and ensure customer satisfaction within their assigned territory.
Requirements
- Maintain a working knowledge of used equipment to assist with trade-in evaluations.
- Ability to operate equipment or other power equipment, as necessary.
- Perform extensive keystroke tasks.
Responsibilities
- Provide on-site training for store staff and customers as needed.
- Perform follow-up activities required for new equipment sales and manufacturer end-user direct sales.
- Quote and sell for the parts and service department and Preventative Maintenance (PM) contracts.
- Address customer concerns.
- Furnish technical support where applicable.
- Collect profiling information to enhance customer satisfaction.
- Assist with field demonstrations and generate new leads for products and services.
Other
- Build and maintain strong customer relationships through regular communication and by promoting a positive company image.
- Submit timely reports, including call reports and lost sales reports, to the management team.
- Continuously update your knowledge of the company’s products, services, and special programs.
- Stay informed about competitor activities and products.
- Maintain current product manuals, price lists, and other documents.
- Attend company, store, and community functions to benefit the dealership.
- Set and track daily, weekly, and annual sales goals.
