Caterpillar Inc. is seeking a Product Service Engineer to support MineStar Detect technologies and improve overall product quality and customer experience.
Requirements
- Product Support experience. Field experience is a plus, and mining experience will set you apart.
- Knowledge of data gathering and analysis tools, techniques, and processes;
- Experience supporting technology in an industrial or production environment
- Experience with troubleshooting complex software and hardware issues
- Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms
- Strong written and verbal communication skills – ability to explain complex technical concepts
- Experience with creating and maintaining technical publications
Responsibilities
- Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
- Implementation and utilization of standard support processes to respond, restore, and resolve issues.
- Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
- Participate in New Product Introduction (NPI) projects.
- Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
- Act as liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and industry standard change management and support processes are followed.
- Troubleshooting complex software and hardware issues
Other
- Bachelor's degree
- Ability to work full-time at the Tucson office.
- Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%
- Ability to complete and pass regulatory open pit and underground mine safety training
- Relocation is not available.
