The company is looking to increase sales volume and customer satisfaction by promoting sales of service agreements for the service department and establishing and maintaining customer relationships.
Requirements
- Minimum of 4 years experience with Power Generation or electrical switchgear equipment service / sales experience.
- Knowledge of commercial engine products, recommended maintenance schedules, and technical experience relevant to service sales support.
- Proficient in MS Word, Excel, and PowerPoint software programs.
- Proficiency in utilizing Salesforce is preferable.
- Ability to understand and achieve stated business goals and customer satisfaction objectives.
Responsibilities
- Provide technical and sales support to customers on a regular basis.
- Market the sale of new equipment and service agreements in alignment with pricing structure to achieve margin objectives.
- Skills to open new accounts by engaging prospects to assess current service and to work with internal team to develop & deliver value prop to secure business.
- Maintain customer call lists, opportunity pipelines, and equipment list in customer relationship management software (CRM).
- Promote external and internal customer relations and goodwill by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned.
- Inform manager of new customers service opportunities and logs in CRM.
- Participate in special projects involving customized switchgear upgrades and small generator replacements.
Other
- Bachelor’s degree preferred
- Possesses mechanical and electrical aptitude, with strong self-motivation
- Ability to express ideas and influence others in a positive manner to accomplish work goals.
- Ability to work with limited supervision and in a team atmosphere
- Experience working in an assigned territory.
