Develops market based Standard Jobs pricing for Empire Exchange, Empire Rebuilt components, EMSolutions and Repair Options. Develops and maintains Standard Jobs trending analysis to support business solutions. Establishes and maintains measurements of success for assigned products/industries. Maintains Product Support databases. Validates data accuracy and integrity and researches problems. Works closely with other work centers to build high levels of cross departmental teamwork and support.
Requirements
- Skills and or knowledge required in repairing, maintaining and /or reconditioning CAT and Allied machines.
- Must have sufficient mechanical working knowledge to understand client equipment opportunities and to express these opportunities to the appropriate areas within Empire.
- Solid working knowledge of Microsoft Office software products. Advanced Excel skills are required.
- Must be able to perform basic routine mathematical calculations.
- Minimum 3 years previous technical Caterpillar machine experience. Experience in a Service or Parts department at Empire or another Caterpillar dealer preferred.
- Use CAT SIS, builder calculator and other related software to build and maintain pricing options.
Responsibilities
- Develop market-based pricing for Empire Exchange, Empire Rebuilt components, EMSolutions and Repair Options. Make pricing adjustment recommendations as necessary to maintain margins and market share.
- Provide data and analysis to support business solution options.
- Develop and maintain Standard Jobs trending analysis. Exclusive for Service Solutions Position.
- Maintain Product Support databases and web applications. Validate data accuracy and integrity. Identify and research problematic areas.
- Provide Standard Job Pricing for Caterpillar updates relating to Service Letters. This today is being completed by the Product Support Administrative position, but direction as to which ones to create and prioritize can come from the Service Solutions Pricing Team.
- Utilize technical knowledge, data and skills to determine proper repair and quoting methods. Obtain technical assistance in difficult and unusual conditions.
- Use CAT SIS, builder calculator and other related software to build and maintain pricing options.
Other
- Works closely with other work centers to build high levels of cross departmental teamwork and support.
- Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
- Develop and provide support for Standard Jobs training for all of Empire’s service operational areas to maintain the goals set by the corporate direction.
- Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
- Must have acceptable attendance to meet all company standards and requirements.
