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Product Support Specialist

Ascensus

Salary not specified
Sep 18, 2025
Raleigh, NC, US
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Newport, an Ascensus company, is looking to solve the problem of helping employers offer their associates a more secure financial future through retirement plans, insurance and consulting services by hiring a professional to assist NQ Project Managers for new non-qualified plans.

Requirements

  • In-depth knowledge of retirement plan industry.
  • 3 to 5 years in the retirement plan industry; or equivalent combination of education and experience.
  • Analytical
  • Detail oriented
  • Problem solver
  • Planning and organizing
  • Thoroughness

Responsibilities

  • Sets-up, modifies and maintains system functionality for new and existing clients across various systems as directed by NQ Project Managers and service teams.
  • Works with NQ Project Managers to setup plan parameters and to prepare website and appropriate record keeping systems as needed for new plans.
  • Assists NQ Project Managers in maintaining plan conversions and implementation checklists for new non-qualified plans.
  • Performs complete and accurate requested plan / design changes for existing plans as directed by service team.
  • Assists Enrollment Team in enrollment site review and enrollment data loads into the recordkeeping system.
  • Utilizes Product Support workflow system effectively and report status of all work projects to manager as requested.
  • Assists in coordination of plan deconversions.

Other

  • Regular, reliable, and punctual attendance
  • Collaborates with and openly shares knowledge with colleagues
  • Excellent verbal and written communication skills
  • Bachelor's degree from four-year college or university is preferred
  • Up to 5% travel required