Abbott Point of Care (APOC) Division needs a Product Support Specialist to provide direct support to internal and external customers on their portfolio of products, requiring the capacity to understand specific needs or requirements to apply skills/knowledge and respond to inquiries and complaints of a technical nature.
Requirements
- Basic problem-solving and troubleshooting skills.
- Proficiency with CRM and complaint handling software.
Responsibilities
- Respond to customer inquiries, analyze complaints, and provide troubleshooting solutions.
- Document complaints per Quality standards and maintain the Quality System.
- Identify and communicate product issue trends.
- Contribute to department goals and resolve customer technical concerns.
Other
- Answer inbound customer calls and emails promptly and courteously.
- Support organizational goals through cross-functional work.
- Participate in on-call rotation activities during weekends and holidays.
- Follow EHS rules and report incidents or unsafe conditions.
- Assist with administrative and tactical tasks as assigned.
- High school diploma.
- Minimum 2 years of relevant work experience supporting product support.
- Associate's or bachelor’s degree in chemical, biological sciences, biomedical engineering, or laboratory science/medical technology.
- Prior experience in the field of medical device industry, product support, clinical, or medical lab.
- Strong customer focus with excellent written and verbal communication skills
- Ability to address customer concerns in real time.
