Medline Industries, LP is looking to solve the problem of providing in-depth knowledge and support to internal product and sales teams in the Urology division.
Requirements
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Responsibilities
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
- Accurately cross-reference and/or research external brands to identify corresponding Medline products.
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
- Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
- Report product issues/concerns.
- Provide administrative support and respond to sales rep questions as needed.
Other
- High school diploma or equivalent.
- At least 1 year customer service experience.
- Bachelor’s degree (preferred).
- Previous healthcare experience (preferred).
- Must work at least 30 hours per week on average for full benefits
