Job Board
LogoLogo

Get Jobs Tailored to Your Resume

Filtr uses AI to scan 1000+ jobs and finds postings that perfectly matches your resume

Southern Company Logo

Product Support Specialist

Southern Company

Salary not specified
Oct 30, 2025
Durham, NC, US
Apply Now

PowerSecure is looking for an engineer to provide technical support for their MicroGrid equipment, including switchgear and generators, to ensure customer satisfaction and resolve issues effectively.

Requirements

  • 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
  • Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
  • Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
  • Ability to understand and develop and/or make edits to Switchgear and/orPowerGen controllers and devices.
  • Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.
  • Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
  • Ability to learn PowerSecure Microgrid Solution Products.

Responsibilities

  • Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators.
  • Field troubleshooting, technical support via phone assistance and occasionally onsite.
  • Provide control of onsite engineering changes to drawings and settings files.
  • Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
  • Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, orMulti Gen/Utility applications.
  • Ability to troubleshoot and provide technical assistance on:o PowerGen Products such as Volvo or PSIo Switchgear Products such as Square D, Eaton, ABB, and Siemens circuitbreakers, and Low-voltage and Medium Voltage switchgear.
  • Ability to troubleshoot and provide technical assistance on:o Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s./

Other

  • Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
  • Commissioning and field experience are recommended.
  • NFPA 70 ARC Flash Certified preferred
  • Valid Driver’s License.
  • Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.