PTx needs to provide advanced technical support to dealers and end-users of their precision ag hardware, software, and cloud-based platforms, ensuring an exceptional customer experience and facilitating the successful launch of new products.
Requirements
- 3+ years in Precision Ag support or 5+ years in related product support
- Familiarity and hands-on experience in the agriculture industry.
Responsibilities
- Serve as the primary contact for growers and dealers, handling technical support calls during office hours and on an after-hours rotation. This includes addressing installation, in-field operation, breakdown issues, and responding to online ticket inquiries.
- Act as a crucial liaison by communicating current issues and future product needs to the R&D team and actively participating in the go-to-market process for new product launches.
- Initiate, manage, and execute projects aimed at enhancing customer experience, optimizing internal processes, and improving training programs' effectiveness.
- Generate and edit essential technical publications, including operator/installation manuals, service bulletins, and knowledge base articles.
- Lead both introductory and advanced level breakout sessions for dealer training and PTx conferences.
- Contribute to trade show success through booth setup, tear-down, and staffing.
- Be responsible for rebuilding and maintaining planters used for shows, testing, and training, including product installation.
Other
- Bachelor’s degree in Agricultural Systems Technology, Agronomy, or equivalent experience
- Strong writing, editing, and creative expression abilities.
- Comfortable communicating and presenting to large groups.
- Strong problem-solving skills and critical thinking.
- Work in Onsite model with your wonderful PTx colleagues at Tremont, IL
