Arrow International is seeking a technician with gaming experience to support their e-Gaming New Product Development and Sales departments, interacting with internal and external clients nationwide.
Requirements
- Minimum of 3 years training or commensurate experience in electronic and PC technologies.
- Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.
- Ability to read technical manuals.
- PC, mechanical and electrical aptitude.
- Competency in various software applications including MSOffice.
- Experience with Proprietary software a plus.
- PC applications support experience.
Responsibilities
- Ability to diagnose software and hardware problems effectively.
- Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
- Assist Systems Integration with testing and repair of PC and networking-based equipment.
- Assist with writing and reviewing technical manuals and web updates for new equipment.
- On-site installations and support required when needed.
- Assist customers on the configuration and programming of Arrow equipment.
- Technical training on Arrow equipment for distributors and new employees.
Other
- Local candidates in Cleveland, OH.
- Responsible for logging service calls in Salesforce and recording related pertinent information.
- Exceed customer satisfaction objectives as outlined by Arrow management.
- Will be required to cover after-hours support calls as part of a weekly rotation.
- Excellent written and verbal communication skills.
