Box needs to provide best-in-class support for its developers, administrators, and end users by troubleshooting and supporting them to optimize their use of Box.
Requirements
- You are technically savvy with a curiosity for how software works and passion for innovation.
- You have high attention to detail and ability to troubleshoot.
- Driven to learn new technical concepts and eager to dig into how a product works.
- Experience working Ticketing systems (JIRA/Zendesk)
Responsibilities
- become an expert on an area of the Box product suite and grow knowledge overtime
- work on customer-facing activities like troubleshooting and supporting them to optimize their use of Box
- learn how our largest customers use Box on a day-to-day basis
- become the voice of the customer to our Product Teams
- collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service
- develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development
Other
- 1+ years experience in Customer/Product Support role, SaaS Experience a plus!
- You have excellent written and verbal communication skills, with a great understanding of grammar.
- Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing.)
- Able to work independently, make swift decisions, and adapt quickly to changing demands.
- Demonstrated ability managing priorities and adapting in a fast-paced environment.
