Sweetwater is seeking to hire a Product Support Specialist to add to its growing Technical Support team to provide music and audio technology gear support to customers, explaining technical issues to users of varying skill levels.
Requirements
- Expert knowledge of MIDI, Synths and Audio Recording concepts including DAWs, signal flow, interfaces, etc. is required
- Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products is required
- Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc. is required
- Strong working knowledge of computer operating systems
- Significant experience troubleshooting live sound and recording studio issues
Responsibilities
- Deliver service and support to customers via phone, email, and remote connection over the internet
- Creating and maintaining records of customer service incidents
- Working with our numerous vendors to resolve a variety of issues
- Staying current with system information, changes, and updates
Other
- This is not a remote role and would require relocation to Fort Wayne, IN.
- Ability to communicate clearly and positively
- Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks
- Exceptional Customer Service experience
- High School diploma or equivalent
