Superior Diesel and Bell Power Systems are seeking a Product Support Technician to handle incoming service support requests, provide technical advice and troubleshooting, and manage warranty claims for their industrial and marine diesel engines.
Requirements
- Must have mechanical/testing skills proven by verifiable and specific work experience
- A working knowledge of engine technology and industrial equipment
- Must have current computer skills relevant to the field of competence
- Ability to find, read, and open drawings in CAD or SolidWorks is a plus
Responsibilities
- Provide specifications, technical advice/troubleshooting to OEM, Dealers and Customers as needed.
- Provide clear documentation of service supplied or action taken.
- Work with Engineering, Production, Sales and Parts Teams on any identified areas of concern determined through service support actions.
- Manage assigned DTAC cases.
- Enter DTAC cases as needed for customer service.
- Assist Dealer with DTAC system needs.
- Work with Engineering and Production to perform functional testing of product to meet application requirements as needed.
Other
- This is a fast paced Product Support team position that requires daily interaction with customers, OEM’s, Dealers, End Users as well as all internal company departments and personnel.
- A high level of clerical documentation and processing with an understanding of mechanical product, technical operation and warranty is a plus.
- Some shop and/or field service is required with acclimate weather and heavy lifting.
- Time to time individuals will be required to perform in field support potentially requiring extended travel, adverse conditions, lifting, awkward positioning and long hours.
- Must have ability to work within schedule and budget restraints
- Must have ability to maintain a professional demeanor
- Must have effective written and verbal communication skills
