CooperSurgical needs to investigate customer complaints related to medical devices and IVF products and draft timely, professional customer letters/reports to ensure high levels of customer satisfaction and compliance with global regulations.
Requirements
- Strong operating knowledge of MS Office suite (Outlook, Word, & Excel).
- Demonstrated experience prioritizing conflicting demands in an extremely fast paced environment.
- Ability to work independently and in a team setting.
- Excellent verbal, written, presentation skills with attention to detail and the ability to communicate business issues clearly.
- One to three years of previous experience required drafting letters/correspondence to customers.
- Well versed with compliance requirements for CFR, ISO, MDSAP, EU MDR, and other regulations.
Responsibilities
- Evaluates complaints closed on a weekly basis that require letters and maintains data in an electronic database/tracker.
- Closely monitors quality, completeness, and timeliness of complaint letters/reports to customers and sales representatives.
- Works closely with product managers and engineers to obtain any additional investigation details as needed.
- Triages and escalates product/ patient safety or compliance issues to management for immediate attention.
- Participates in team decision making, weekly reportability assessments, and displays team problem solving/communication skills.
- Well versed with compliance requirements for CFR, ISO, MDSAP, EU MDR, and other regulations.
- Performs additional duties or assignments as required by management.
Other
- Bachelor's Degree in healthcare related or technical field.
- Excellent writing skills, customer service skills, and the ability to evaluate, disseminate, and present information from a global perspective.
- Demonstrated experience prioritizing conflicting demands in an extremely fast paced environment.
- Ability to work independently and in a team setting.
- Travel: None
