LPL Financial is looking to enhance user engagement and adoption of their proprietary platforms by designing, implementing, and optimizing WalkMe solutions.
Requirements
- 4+ years WalkMe builder experience
- Experience working in a deadline-driven software development environment.
- Experience with front-end development frameworks and libraries (e.g., jQuery, Angular).
- Knowledge of RESTful APIs and integration techniques.
- Ability to conduct thorough testing of implementations to ensure functionality, usability, and performance.
- Excellent debugging and troubleshooting skills, documenting test cases, results, and any issues encountered during the QA process.
- Basic HTML, CSS, and/or Javascript experience highly preferred.
Responsibilities
- Develop and implement WalkMe solutions to enhance user engagement and adoption of LPL Financial proprietary platforms.
- Create and customize adoption features to assist users in navigating complex processes.
- Analyze user behavior data to identify pain points and optimize WalkMe implementations.
- Troubleshoot and resolve issues related to WalkMe deployments.
- Collaborate with cross-functional teams, including product management, UX/UI design, and service support, to understand and meet client needs.
- Ensure timely delivery of WalkMe solutions.
- Conduct thorough testing and quality assurance checks to ensure all WalkMe implementations meet the highest standards of functionality and usability.
Other
- Strong analytical skills with demonstrated ability to evaluate business opportunities and evaluate results against established objectives
- Creative problem solver. Demonstrated ability to interact and demonstrate business acumen with senior leaders, including developing, presenting and gaining approval on any business cases and funding requests needed to further drive the execution of Digital Self Service Portfolio
- 4+ years of experience
- Ability to work in a fast-paced environment, are user-focused, team-oriented, and able to execute in a way that accelerates creativity and continuous improvement.
- Strong collaboration and communication skills
