Forbes Advisor needs to evaluate the real-world usability and performance of small business tools to provide structured, data-driven outcomes that support their rankings and content.
Requirements
- Minimum of 2 years’ experience in software testing, QA, or product evaluation preferred.
- Familiarity with SMB platforms such as payroll, HR, or CRM tools.
- Prior experience producing structured test documentation preferred.
- Comfort using SMB platforms and web-based tools.
- Proficiency with spreadsheets (Excel/Google Sheets) for logging, analyzing, and reporting test outcomes.
- Basic understanding of usability testing principles and metrics.
Responsibilities
- Conduct structured tests of small business platforms (payroll, HR, CRM, related tools, and other products as needed).
- Evaluate products based on task completion, ease of use, responsiveness, and support.
- Identify bugs, inefficiencies, or UX barriers encountered during testing.
- Record detailed performance metrics and structured outcomes using standardized templates.
- Translate observations into clear data points that can be integrated into scoring models.
- Contribute to calculator inputs, testing rubrics, and related frameworks.
- Recommend refinements to testing protocols based on findings.
Other
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; or equivalent work experience
- Strong written and verbal communication skills with ability to clearly document findings.
- Experience collaborating across teams (editorial, data, video, or product).
- Detail-oriented mindset with focus on accuracy, reproducibility, and user perspective.
- Stay up-to-date on emerging SMB tools and trends to ensure coverage remains comprehensive and relevant.
