Opiniion needs to ensure clients and internal teams are proficient in utilizing their property management software to drive product success and continuous improvement.
Requirements
- In-depth knowledge of property management software or related technologies.
- Basic knowledge of technical content writing
Responsibilities
- Conduct thorough product training sessions for new and existing clients to ensure optimal utilization of Opiniion's property management software.
- Tailor training programs to meet the specific needs and requirements of clients, addressing their unique challenges.
- Provide comprehensive product training for new team members, including Sales, Customer Success Managers (CSMs), and Onboarding specialists.
- Facilitate onboarding programs to integrate new team members seamlessly into Opiniion's work environment.
- Deliver industry-specific training to new team members, ensuring a deep understanding of property management trends, challenges, and best practices.
- Regularly update and maintain Opiniion's knowledge base with the latest product features, functionalities, and training materials.
- Create and organize training resources for easy accessibility by clients and internal teams.
Other
- Bachelor’s Degree or Previous experience in product training, preferably in the tech industry.
- At least 3 years of experience in product training, consulting, or customer support, preferably within the technology industry.
- Strong presentation and communication skills.
- Proven ability to adapt training programs to various audiences.
- Continuous learning mindset and a passion for staying updated on industry advancements.
