The Alpha company is looking to solve the problem of providing effective training and support to retailers on their High Theft Products, which requires a Product Trainer & Field Support Specialist to develop and implement in-store processes, deliver product demonstrations, and work closely with retailers and internal teams.
Requirements
- Excellent computer skills with Microsoft Office Products, CSM programs, etc.
- Ability to learn and understand the Alpha product line
- Previous experience in providing in-person and web-based training
- Previous experience in supporting projects or programs and meeting deadlines
- Previous experience in handling a variety of administrative tasks
- Retail Theft and Loss Prevention experience is strongly preferred
- Excellent presentation skills to both small and large groups
Responsibilities
- Develop in-store processes (BEST PRACTICES) with retailers prior to pilot kick-off
- Deliver Best Practices, product demonstrations, in-store set up, and offer product expertise during Pilot kick-off
- Work closely with retailers in the development of support material in their product test efforts
- Work with Sales, Engineering, and Product Management in BETA testing new products within retail stores
- Complete detailed trip reports of all activity by customer
- Support Sales Account Managers on customer visits, sales calls, etc.
- Other duties and responsibilities as assigned
Other
- Bachelor's degree in a Business-related field
- 2+ years of retail experience
- Excellent communication skills both verbal and written
- Ability to influence contractors to meet deadlines
- Self-starter with excellent time management skills to work independently
