Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Deep knowledge of Linux systems.
- Coding in any development/scripting languages like Javascript, Python, C++, Java
- Networking skills and IP addressing.
- MySQL database administration.
- Monitoring of performance/availability in systems, applications and networks.
Responsibilities
- Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
- Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
- Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
- Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.
Other
- Uncompromising attention to detail.
- Ability to work in shifts that cover one weekend day.
