At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. As a Program Manager, AI Transformation at Vanta, you will design, operationalize, and scale AI-powered workflows across the customer lifecycle. Your work will directly transform how post-sales teams deliver better onboarding, adoption, risk management, and renewal outcomes for customers by leveraging AI.
Requirements
- Experience designing or implementing AI, automation, or workflow intelligence in post-sales or GTM environments.
- Strong ability to partner with engineering while also being hands-on building no-code AI prototypes, LLM workflows, prompt chains, or automation logic.
- Deep understanding of CS lifecycle stages (handoff onboarding adoption risk mgmt renewal/expansion) and common CS technologies used.
- Analytical skills to monitor workflow performance, detect friction, and iterate based on data.
Responsibilities
- Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams on more advanced implementations.
- Independently build, launch, and iterate on no-code / low-code AI workflows to deliver fast value and reduce dependency on engineering.
- Maintain and optimize AI workflow structures over time, ensuring automations, scoring, alerts, and insights remain accurate, reliable, and aligned with evolving CS processes.
- Represent Customer Success in AI and roadmap planning with engineering, translating CS requirements into clear, actionable initiatives aligned to technical constraints and delivery timelines.
- Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes.
- Partner with Customer Success leadership and functional stakeholders to understand evolving needs, priorities, and pain points across the post-sales organization.
- Translate ambiguous problems into structured programs and measurable outcomes.
Other
- 5–8+ years of program management, product operations, digital CS, or similar cross-functional leadership roles.
- Strong communication, stakeholder management, and change management capabilities.
- Full time Employment Type
- Remote U.S. Location
- Remote Location Type
