Riot Games needs to build foundational systems to support the entire research discipline, making it more scalable, secure, and impactful.
Requirements
- Experience working with quantitative research tools (e.g., UserTesting, UserInterviews)
- Experience working with survey platforms (e.g., Qualtrics, Sawtooth)
- Strong understanding of research quality principles, including sampling, panel health, and data integrity
- Experience designing governance for research tools, data access, or research quality standards
- Experience with various project methodologies and their applications (e.g. Agile, Six Sigma)
- Familiarity with Riot’s games and player base
- Experience with data quality and sampling standards (e.g., stratification, weighting, response integrity, oversampling mitigation)
Responsibilities
- Define and operationalize governance for Riot’s quantitative research systems
- Partner cross-functionally with Researchers, Analysts, and Devs to design and implement scalable systems and integrations
- Identify gaps, bottlenecks, and inconsistencies in current quantitative research workflows
- Collaborate with Research Craft leads to set and uphold standards for data quality and sampling
- Develop enablement systems (training, onboarding, documentation) to empower researchers across the org
- Evaluate, recommend, and implement platforms, tools, vendors, and technical solutions to strengthen and scale Riot’s quantitative research capabilities
Other
- 6+ years of experience in quantitative research operations or quantitative research program management
- Previous experience in the games industry
- Previous experience as a researcher (e.g., UX or market research)
- Previous program experience in a large organization
- Experience leading change management initiatives for large-scale programs
- Master’s degree in a related field
- Ability to thrive as a self-starter in fast-paced, ambiguous environments
- Ability to ramp up quickly
