Pace Analytical is looking for a professional to provide support and assist in the design, development, implementation, and training of fundamental data processing solutions to meet business needs.
Requirements
- Applying database and development skills with Oracle, Oracle forms, scripting languages, PL/SQL, MS/SQL, MS/Access, Visual Basic, .NET, Actuate, Jasper, SSRS, or similar tools.
- Analyzing systems and problems and developing specifications for new or modified programs to meet customer department needs
- Adapting appropriate hardware and software solutions for system design.
- Analyzing and documenting business processes, user requirements, and outputs such as test results.
- Principles and practices of systems transactions.
- Management information systems practices and terminology.
- Forms and documentation design techniques.
Responsibilities
- Assists in various phases of LIMS and supporting laboratory software applications (both packaged and custom): analysis, troubleshooting, system management, configuration, testing, validation, and customization as well as implementation, installation, upgrade, maintenance and performance or functional problem resolution.
- Investigates, assesses, evaluates and resolves fundamental technical production problems and behavior, unassisted and in collaboration with other system-specific analysts, developers, and IT personnel.
- Utilizes SQL scripted ad-hoc queries and data extracts to fully quantify, qualify and accurately perform required static or dynamic data updates as well as generate detailed reports in support of trouble-shooting, sales and operations support, audit, and QA investigations.
- Provides fundamental support for designated 3rd party software providers and interacts with external software vendors to submit potential bug reports for review, repair, change, or enhancement requests.
- Provides direct end-user support for daily production system processes and produces detailed solution-based oral and written responses to user inquiries, problem reports, system management tasks, and information requests.
- Researches, reviews and studies existing internal documentation, external reference sources, and vendor technical guides and manuals to properly interpret intended system behavior, develop correct system configuration solutions, and provide accurate, useful, and productive end-user problem solutions, and workarounds.
- Prepares fundamental system, program or report definition, design specifications, documentation and software configuration and setup requirements.
Other
- Monday through Friday, 8:30 AM - 5:00 PM
- Provides after business hours on-call rotation support.
- Communicates with all levels of users to gain an understanding of systems used, gather business requirements, provide functional system configuration advice, and resolve system processing issues.
- Provides necessary training and work instruction documentation to support a delivered system, program or report.
- Trains users in new and existing applications, systems and technologies.
