The company is looking to solve the problem of implementing and customizing ServiceNow CSM and PSDS applications to meet public sector requirements.
Requirements
- Hands-on experience with ServiceNow CSM and/or PSDS modules.
- Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
- Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience with platform security, including user access management and compliance.
- Experience with Service Portal development and UI/UX customization.
- Experience integrating ServiceNow with third-party applications (REST/SOAP APIs)
- ServiceNow platform upgrades and health scans
Responsibilities
- Solution Design & Development
- Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
- Develop workflows, case lifecycles, business rules, and integrations with external government systems.
- Build portals and self-service experiences tailored for citizens and government staff.
- Implement proactive service delivery features to improve citizen engagement and transparency.
- Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
- Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
Other
- 3+ years of ServiceNow development experience
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Ensure scalability, maintainability, and compliance with government standards.
- Adhere to ServiceNow development standards and coding best practices.
- Participate in code reviews and contribute to continuous improvement initiatives
